Posted: February 14, 2023
The Suites at Clermont Park, our skilled nursing community, is proud to announce that we received the 2023 Customer Experience Award from Pinnacle Quality Insight, a nationally recognized customer satisfaction firm. This is the second straight year to earn this honor which is based on interviews with residents and families over a 12-month period. The award places Clermont Park Skilled Nursing in the top 15% of care providers in the nation.
Clermont Park Skilled Nursing was recognized in four categories, including:
Receiving a Customer Experience Award is a prestigious recognition. Only 2,700 care providers from over 150,000 customer interviews that rank in the 85th percentile or higher receive this award and just 36 were bestowed in Colorado.
Located in Denver’s University Hills neighborhood, The Suites at Clermont Park skilled nursing neighborhood has been supporting older adults with skilled nursing and other services since 1972. Also a Life Plan Community, our long-standing commitment to each individual and genuine care for our residents has earned us a reputation as a trusted resource in the community. Clermont Park has also earned positive 5-star ratings with the Center for Medicare & Medicaid Services for Staffing and RN Staffing, and has been recognized by U.S. News & World Report as a 2021-2022 Best Nursing Home.
The third-party acknowledgement of our Skilled Nursing community is due in part to our philosophy of creating an environment where aging is honored and celebrated.
The Pinnacle Award is based on monthly telephone interviews with residents and their families as well as guests over the course of 2022. Residents, guests, and families were able to share honest feedback to an unbiased third party. Interviews included open-ended questions, as well the opportunity to rate us in specific categories, making the award a meaningful reflection of our ultimate goal to care for each individual.
Our leadership team reads all the surveys for indications that our commitment to our residents and our core values of respect and compassion are being met as well as looking for any opportunity for improvement.
Get to Know Clermont Park’s Skilled Nursing Neighborhood
When you or your loved one needs expert care around-the-clock due to illness, injury, surgery or other circumstances, The Suites at Clermont Park offers compassionate care that you can trust. Each resident receives a personalized care plan and individual attention based on their needs, preferences and lifestyle goals. Our team of caregivers, including nurses, CNAs, and therapists, care for each resident with expertise and genuine compassion.
We know that situations requiring skilled nursing can be challenging for individuals and their families and that’s why we strive to create an environment where residents can thrive and make every day more fulfilling. We’re proud of our skilled nursing in Denver and its uncompromising commitment to making a real difference – both for our guests and for the people who love them.
Get to Know Our Life Plan Community
Serving residents for 50 years, Clermont Park is now a Life Plan or Continuing Care Retirement Community, offering multiple levels of services and care all at the same place. What sets Clermont Park apart from other communities is that we also offer affordable retirement living with no compromises on quality and lifestyle.
The recently renovated entryway and dining areas highlight our residence with the open and comfortable setting where everyone is valued and contributes to the active adult community. We’re proud to say that the 2022 Senior Housing News Architecture & Design Awards recognized Clermont Park as the runner-up in the category of Dining Renovations.
No matter where you live in our community, every resident becomes part of an engaging, supportive, and rewarding retirement lifestyle enhanced by a full array of amenities from restaurant-style dining to state-of-the-art fitness center and a beauty salon/barbershop.
This culture is also about promoting social, intellectual, physical, purposeful and spiritual growth. These five components support our residents to engage new found hobbies, interests, and opportunities and form new friendships/relationships with other residents and with our team members.
When it comes to the care of you or your loved ones, finding the right support for the entire family is one of the most important decisions you can make. If you would like information or have questions, please feel free to contact our team at Clermont Park.