Posted: September 30, 2020
Award Winning Assisted Living at Clermont Park! Clermont Park was recently awarded the 2020 Customer Experience AwardTM from Pinnacle Quality Insight.
Clermont Park’s Assisted Living community qualified for this distinguished award in the categories of Activities, Cleanliness, Dignity and Respect, Move-in Process, Overall Satisfaction, Personal Care, Quality of Food and Recommend to Others, based on our continued dedication to providing Best in Class senior healthcare services.
“Best in Class” is an award often associated with cars or travel. But when it comes to measuring success as an assisted living community for older adults, aspects such as dignity and respect and personal care become the standards we care most about.
Throughout our history of serving the Metropolitan Denver area, Clermont Park has placed a strong emphasis on ensuring that the individual needs of every resident are met. Over the course of 2019, a sampling of guests, residents, and their families have participated in monthly telephone interviews that include open-ended questions, as well the opportunity to rate us in specific categories.
Additionally, Clermont Park polls residents on the quality of their lives in their neighborhoods each month through the Pinnacle organization. We ask about the basics of dining and housekeeping, always working to keep these standards high. However, what matters most to us is the quality of our relationships with people. Our Leadership Team reads each survey for signs that reaffirm our extraordinary commitment to those we serve and to our core values of respect and compassion, as well as to look for ways we can improve.
“The caregivers are top notch. The food was remarkable for a skilled nursing home. The admin people were helpful when questions popped up. The entire staff has been very accommodating, even with questions I had after my father moved out.” David B.
By qualifying for the Pinnacle Customer Experience Award™ Clermont Park has satisfied the rigorous demand of scoring in the top 15% of the nation across a 12-month average.
A customer satisfaction measurement firm with 24 years of experience in post-acute healthcare, Pinnacle conducts over 150,000 phone surveys each year and works with more than 2,500 care providers in all 50 US states, Canada and Puerto Rico.
Clermont Park is proud to have received these awards because they reflect the outstanding service consistently being provided by our team to our residents. Their satisfaction is our greatest reward.
Clermont Park’s highly tenured team, many who have served residents for 5, 15 or even 20 years, demonstrates our uncompromising commitment to making a real difference in the lives of residents and their families. Per Kim Bock, Regional Director of Clinical Services, “The leadership team here at CLC is very proud of our Clermont Park clinical team. I believe they are what sets us apart in our industry of caring for seniors. They are truly living out CLC’s mission to help residents reach their potential and CLC’s vision to honor and celebrate our residents.”